17 Strong® Shipping, Payment and Return Policy

What locations do you ship to?

We offer domestic shipping on every order.

Shipping and Handling Costs

Buyer will pay charges for shipping and handling determined at the time of checkout.

How long does an order take to arrive once shipped?

All orders are processed and shipped as soon as possible. We typically take 1-3 business days for handling & processing your order. The typical delivery time frame is anywhere from 5-10 business days. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season, as postal delays are out of our control. Additional factors such as distance, customs, and natural disasters may cause further postal delays. Tracking information, including the carriers, is provided with every order. Every order is ensured; if your package does not arrive, you are eligible for a refund or replacement. Please reach out to info@17strong.org for additional assistance in this matter.

Will I receive a tracking number for my package?

Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays, such as postal delays or inspections, may arise that are beyond our control. Thank you for your patience and understanding.

What do I do if my order is lost in the mail?

Each order will be sent with insured shipping & handling to prevent lost packages. If your order is lost in transit or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

Extended Delays

Sometimes, the delivery time may take longer than our policy states. If this is the case, please get in touch with us as soon as possible, and we will do everything we can to help you resolve any situation we have control over.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@17strong.org. Please note that returns will need to be sent to the following address: 720 Thousand Hills Rd, Pismo Beach, CA, 93449.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted. Please note that shipping your goods may take longer than expected if your country of residence is not the United States.

You can always contact us for any return questions at info@17strong.org.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so we may evaluate the issue and make it right.

Certain types of items cannot be returned, including custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know whether the refund was approved. You’ll be automatically refunded on your original payment method within 10 business days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at info@17strong.org.

Payments Options

Payment must be made at the time of purchase; we accept all major credit cards for online sales.